Customer Service
|
Ordering |
Security and Privacy Privacy Policy Terms and Conditions About Gonzo Store.com About Us Contact Us Media Requests |
Ordering
How to Order:
Ordering from Gonzostore.com™
is fast, convenient and most importantly, secure. As you browse through
our website and see which product(s) you wish to purchase, simply follow
the easy instructions onscreen. We will send you a confirmation email
as soon as your order is placed. Remember, shopping online at gonzostore.com
is extremely safe. For more information on secure transactions, please
read our Security Statement.
If you would like to purchase an item by phone or by mail with check or money order, contact our Customer Service department gonzowear@gmail.com and one of our customer service team will gladly help you.
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Sales Tax:
All orders will be charged the appropriate state sales tax, based on the
shipping address. Orders shipped to the state of Colorado will incur a 2.9 % sales tax. Orders shipped to Pitkin County in Colorado will
instead incur a 6.9 % sales tax. The applicable sales tax charges will be listed during
the shopping cart checkout process.
If you have questions about sales tax, please contact our Customer Service department at gonzowear@gmail.com.
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Payment Options:
GonzoStore.com ™ currently accepts various methods of payments. Online by Visa, Mastercard, AMEX, Discover or Paypal Account, or if you would like to pay by mail you can use a money order or check
. Please contact our Customer Service department by email gonzowear@gmail.com and one of our customer service representatives will gladly help you calculate your order total.
Paypal is a third party billing service that allows customers to pay via credit card, checking account and with Paypal credit. You do not need a Paypal account to make a payment. However, if use a credit card already linked to an existing Paypal account, Paypal requires that you use their service.
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Order Changes:
Should you have the need to make a change on a previously placed order,
please email gonzowear@gmail.com. You will be assisted in a timely manner.
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Shipping Fees:
Gonzostore.com™ ships using the United States Postal Service (Tracked First Class). Orders are shipped directly from Woody Creek, Colorado.
Shipping & Handling fees to the USA are calculated at $6.95 base + $1 per item ($0.25 per sticker). Due to higher shipping costs for our Denim Jackets, Jackets count as 4 items in respect to shipping calculations. International orders are calculated at a flat $25 to anywhere in the world.
Duty and customs clearance charges—in the country of final destination—are the customer’s responsibility.
Your item will be shipped within 10 to 14 business days of your payment.
For information on tracking an order, please scroll down to the Order Tracking section.
All international orders ship by USPS Parcel Post (4-6 week delivery) for a flat fee of $25.
For information on shipping costs on orders totaling $300 or more — shipped to only one location — please call customer service at gonzowear@gmail.com.
If you have any questions about shipping, please contact our Customer Service department at gonzowear@gmail.com. Your question(s) will be answered
promptly.
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Billing Policy:
Once we receive your order and we have verified payment on your credit card,
we will ship your product(s) during our next shipping cycle (usually within 10 to 14 business days). Delays can occur; however, we make every
effort to ensure the accuracy and timeliness of all orders. If we are unable to ship your order within 14 business days
days from verifying payment, we will send you a delay notification
explaining the cause of delay and indicate the newly proposed ship date.
For international customers, be aware that the exchange rate for your transaction may vary according to rates of your credit card company. For estimates on currency exchange rates, visit http://www.xe.com/ucc/ .
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Product Question(s):
If you have any questions/comments about our products, please contact our Customer Service department by email
gonzowear@gmail.com.
Your question(s) will be answered promptly.
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Shipping and Returns
Shipping and Delivery:
Gonzostore.com™ ships using the United States Postal Service (Tracked First Class). Orders are shipped directly from Woody Creek, Colorado.
Shipping & Handling fees to the USA are calculated at $6.95 base + $1 per item ($0.25 per sticker). Due to higher shipping costs for our Denim Jackets, Jackets count as 4 items in respect to shipping calculations. International orders are calculated at a flat $25 to anywhere in the world.
Duty and customs clearance charges—in the country of final destination—are the customer’s responsibility.
Your item will be shipped within 10 to 14 business days of your payment.
For information on tracking an order, please scroll down to the Order Tracking section.
All international orders ship by USPS Parcel Post (4-6 week delivery) for a flat fee of $25.
For information on shipping costs on orders totaling $300 or more — shipped to only one location — please contact customer service at gonzowear@gmail.com.
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Exchanging an Order:
We make every effort to ensure that your order is delivered in perfect condition. At Gonzostore.com™ we take each customer's satisfaction very seriously. Therefore, in the unlikely event that a product is delivered damaged, please write to us at gonzowear@gmail.com and report the problem. We will ship a replacement item as soon as possible.
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Order Tracking:
Once your order has been shipped, you will receive an shipping confirmation email that includes your USPS tracking number. After receiving your shipping confirmation, you can check its status at any time by entering your tracking number at http://www.iship.com/trackit/track.asp. If you have additional questions about the status of your order, we recommend that you contact one of our customer service representatives at gonzowear@gmail.com.
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Questions
Email a Question:
If you have questions about our website, products, prices, policies or procedures that are not answered by any of the topics on this page, please email us at gonzowear@gmail.com.
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Security and Privacy
Privacy Policy Terms and Conditions:
Gonzostore.com is committed to protecting customer privacy. Click here for more information.
All purchases from Gonzostore.com™ are subject to terms and conditions. Your order submission will signify acceptance of these conditions. Click here to read all the Sales Terms and Conditions. Online shopping with Gonzostore.com is extremely safe. Click here to read our Security Statement.
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About Gonzostore.com™
About Us:
Click here to learn all about our company.
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Contact Us:
Your comments, thoughts, suggestions and feedback about our website, products and overall shopping experience are very important to us. So email us at gonzowear@gmail.com — we’d love to hear from you!
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Media Requests:
Please send all media requests to gonzowear@gmail.com.
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